Orders placed on our site are shipped within 3 to 5 working days, subject to stock availability.

You will receive a confirmation email validating your order.

Your order can be shipped by post within the European Union for a fee of CHF 25, but also outside Europe by FEDEX or UPS (Price and handling will be communicated to you depending on the destination).

For any further questions, please do not hesitate to contact sales@vdb.ch

To exercise your right of withdrawal, contact our customer service at sales@vdb.ch .

Refunds are made by bank transfer after receipt of your purchase within 14 days from the date of receipt of the returned product in perfect condition in its original packaging.

The security of your payment methods is one of our top priorities.

When confirming your basket, you can choose between several payment methods:

• Payment by credit card.

• Payment by transfer

Your banking data is secure and is not stored by VAN DER BAUWEDE GENEVE.

Our customer service is at your disposal

Do you have a question about your order? Our customer service team is here to help at sales@vdb.ch .

VAN DER BAUWEDE GENEVE products are guaranteed against any manufacturing defect.

If you have any problems, you can notify us within 15 days of receiving your item.

Damage due to wear and tear or accidents is not covered by this warranty.

You can contact our customer service at your convenience: sales@vdb.ch

Be careful with any acidic substances such as creams or perfumes.